FAQ

FREQUENTLY ASKED QUESTION

What currency are the prices do see in the site?

Our based price is in USD, but the price will reflect to the currency based on your current location.

How many days it takes for an order to arrive?

we offer one types of shipping: Standard Secured Shipping (5-15 business days). When you placed your order, we will provide you a tracking number, where you can check all the information regarding your order.

 
How do I know if my package is shipped and on its way?

Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is leaving the warehouse, you will receive another automatic email with shipping information. Feel free to reach out to inquire us your order status!

 

How can I track my package?

When you receive a shipping confirmation letter from us via email, simply copy the tracking number provided and paste it into our order status tracker page.

 

Do you offer guarantee on your products?

If you ever received a wrong/damaged item, you can always request a resend/refund from us.

 

How can I contact Fishtopia?

Please send us an e-mail to support@thefishtopia.com and we'll back to you as soon as we can.